Mission, Vision & Objective

Vision

Mission

Objectives

VISION STATEMENT

To be a Christ-centered leader in healthcare, transforming communities to flourish through compassion, innovation and excellence.

MISSION STATEMENT

CIHSR strives to be a vibrant community of healthcare professionals in the spirit of Jesus Christ through Patient centric service with a focus on the poor and vulnerable, Comprehensive quality education, Research, Community collaboration and empowerment.

OBJECTIVES

Service – An organization with resource efficient, innovative quality processes that fosters a culture of empathy and patient centered care with a focus on the poor and vulnerable.
Education – Provide comprehensive quality education to equip and empower individuals to be competent, ethical and caring professionals in healthcare.
Research – Engage in ethical, innovative and contextual research to improve healthcare outcomes, practices and influence policies.
Outreach – Empower communities toward holistic health, self-reliance, and sustainability with a particular focus on the marginalized and vulnerable people.
Leadership – Develop individuals to their God given potential and harness talents and gifts to significantly impact the nation in the spirit of servanthood.
Network – Ccollaborate with organizations to impact health & education in the region.
Community – Develop a vibrant community that cares and supports each other with cultural competence, thereby reflecting the character of Christ.

CORE VALUES

Integrity
Compassion
Fellowship
Poor centricity
Inclusivity
Human dignity

KEY FOCUS AREAS

Excellence in Service
- Operational excellence
- Patient Clinical care excellence
- Improved Quality of services – NABH accreditation
- Designing poor centric processes
- Upgrade projects – Radiotherapy, Nuclear medicine, Renal transplant
- Zero referrals outside the state

Education
- Upgrade to a Post graduate Medical College
- Continuous development and capacity building of trainers – Faculty development process
- Development of need based well designed training programs focused on whole person care
- Medical University

Research
- Capacity building processes
- Publish original articles in National and International journals
- Develop practice changing evidence
- Research for advocacy to Influence health policies & impact health in the region

Community outreach
- Health Awareness and outreach services
- Self-reliance through capacity building of the stakeholders
- Sustainability of community programs through networking with stakeholders

Staff and Organizational development
Support Services
- Operational excellence and quality
- NABH quality standards
- Setting professional and department goals

CROSS CUTTING AREAS

Excellence in Communications towards patients
- Language assistance
- Avoiding medical jargon
- Efficient Grievance redressal
- Improving Informed Consent
- During discharge – provide relevant information for emergencies
- Information and education of the patient
- Soft skills training
- Breaking bad news well
- Cultural sensitivity
Excellence in Communications towards staff
- Training in communications
- Conflict management training
- Understanding & tackling barriers of communication
- Listening skills
- Improve documentation
- De- stressing

Interdepartmental Communications
- Timely Investigation reports
- Fostering understanding
- Coordination of care

Communications with society
- Emergency situation- proper channel of communication
- Social media engagement process

Enhancing Patient experience
Manpower development through a Learning and Development unit
Processes to be reengineered to achieve optimum efficiency and effectiveness
Infrastructure/ Equipment / Resources to be listed and mapped

LOYALTY & STEWARDSHIP

Vision and Mission
- Reinforce, remind and reflect on Vision, Mission, Core values
- Create engagement process
- Role modelling by seniors/ curriculum

Governance and leadership
- Creating motivation
- Succession planning
- Strengthen mid-level leaders
- Identifying new leaders
- Available for staff to listen to problems/ ideas
- Involve staff in decision making
- Transparency in the Institute policy
- Delegating work – supervising their work
- Job description to be clear & engaging

Team building
- Team work
- Encourage team building activities
- Budget for enhancing team building
- Breaking social barriers
- Psychological safety
- Maintaining confidentiality
- Sharing of responsibilities
- Understanding each other’s roles
- Improve work environment
Valuing staff
- Health benefits cost borne by the Organization to be made known to individual
- Appreciating and acknowledging staff
- Employee appreciation award
- Encourage depts. and leaders to nominate staff for appreciation
- Competency mapping and capacity building
- Growth opportunities

IMPLEMENTATION PLAN

Nodal person
Task force – dept. level or institutional level
To do list with timelines
Staff engagement process
Change management process
Indicators and KPIs to be defined and tracked

SUPPORT PLAN FOR STRATEGIC PLAN

Finance – Budget for Organizational development
Quality processes to be supported
Development office
Proposal writing
Infrastructure plan
Database for Funding sources – Government/ CSR/Alumni/ Others
Collaborations with higher centres – National and International
Manpower development – Headhunting and people growing
Training
Logistics
Academics support

MONITORING MECHANISM

Real time – regular calendar of monitoring
Accountability process on a grid – M&E grid
Robust Reporting mechanism
Software for tracking the goals and achievements of the process

REVIEW AND REALIGN

Realignment of processes to the vision – grid
3 monthly reviews

INDIVIDUAL DEPARTMENTAL GRID

Accountability process on a grid – M&E grid
Management review of dept process
To do list

DEPARTMENTAL GRID

Goals
SWOT
Strategy to achieve the goals – roadmap with steps to be defined
Changes that need to be made
Implementation plan

EVALUATION

Analysis of the process on a grid
Implement the Kirkpatrick method of evaluation

Christian Institute of Health Sciences and Research

A NABH Pre-Accreditation Entry Level Hospital