Health Information Management
Health Information Management Department, previously known as Medical Records Department was set up on September 2011 at CIHSR. It is the only hospital in Nagaland which has the Health Information Management Department. As per the NABH Standards, health information is an important resource for effective and efficient delivery of health care. It is the lifeblood of the health care delivery system. The health information, in manual or automated form, houses the medical information that describes all aspects of patient care.
The Health Information of the patients are used in a number of ways:
- Patient Care Management
- Quality Review
- Financial Reimbursement
- Legal Affairs
- Public Health
- Planning and Marketing
The Department is also training and teaching students for 2 years Diploma course affiliated under Christian Medical Association of India (CMAI) since 2012. Currently, there are four staffs which includes two (2) Bachelor Graduates from Christian Medical College, Vellore, one (1) Diploma 1st Batch Graduate from CIHSR and one (1) Hospital Assistant.
The department opens from 8:00 A.M. – 4:30 P.M. (Monday’s – Friday’s) and 8:00 A.M. – 1:00 P.M. on Saturday’s, Sunday’s are closed.
Services offered by the department
- Compilation and Reporting of the following Reports to the Government:
- Adolescence and Sexual Reproductive Health (ARSH)
- Hospital Statistics
- Processing of Reimbursement and Health Insurance claims
- Hospital Inpatient Census
- Retaining, checking of deficiencies and filing of all the Inpatient Charts
- To document the course of the patient’s illness and treatment during each episode of care
- To communicate between the physicians and other health care professionals providing care to the patient
- To provide data to assist in protecting the legal interests of the patient, the physician, and the health care facility
- To substantiate insurance claims of the health care facility and patient
- To provide actual care studies for the education of health professionals
- To provide data to expand the body of medical knowledge
- To support in the accreditation purpose to various accrediting bodies
- Coding of all the diseases and procedures as per the International Classification of Diseases (ICD-10) and Procedural Code – (ICD-9 CM) which will help to provide Diseases data for Education, Research, Public Health and Planning purposes.
- Compilation and Reporting of the following Reports to the Government:
- Teaching and Training of students
- Issuing of Medical Certificates, Medical Fitness, Expired at Home certificates from the Department as per the Physician’s request.
- Maintenance of various records
- Medico Legal Cases registered and treated in the hospital
- Brought Dead
Services unique to CIHSR
Unlike other hospitals outside the State, HIM at CIHSR retains only the Inpatient Records of patients and the Outpatient records are retained by patients themselves. Processing of reimbursement and Insurance claims is another unique services provide by the department. The department also does all the reporting of various health statistics and health schemes to the Governmental agencies. The Department generates the Hospital statistics for monthly, quarterly, annually and financial year who also helps in the administration and departmental management and planning
CIHSR in its vision to transform communities through compassion, innovation and excellence, undertook the herculean task of NABH Pre-Accreditation Entry Level Hospital Certification, and achieved it on 10th January, 2020. NABH Accreditation stimulates continuous improvement in a health care organisation and with this achievement, “Patients in CIHSR” will be the biggest beneficiary along with other stakeholders of the hospital, as NABH is committed to provide high quality of care and patient safety through services provided by credential medical staff, respecting and protecting the rights of patients and evaluating the satisfaction of the patient regularly.
CIHSR is also a registered member of Consortium of Accredited Healthcare Organisations (CAHO) which is a not-for-profit society that facilitates accredited HCOs to share best practices, and provide benchmarking, while promoting and continuously improving the quality and safety of healthcare services provided by the HCOs across India.
• NABH Pre-Accreditation Entry Level Certification
• Regular Membership Institution with Consortium of Accredited Healthcare Organisations (CAHO) – Membership no: CAHO/RM/2020/0182.
Certified professional for Quality Implementation in Hospitals (CPQIH - Basic):
1. Mr. Pelezoto Pius Kikhi
2. Dr. C. Sulanthung Kikon
3. Mrs. L. Emi Humtsoe
4. Ms. L. Hemso Khiamniungan
5. Mr. K.G. Gaikhonlungpou
Internal Workshop/ Training organized:
1. NABH Pre-Accreditation Entry Level standards and Audit
(Resource: CPQIH Team, CIHSR)
2. Basic Fire Safety
(Resource: Quality Cell, CIHSR)
3. Hospital Disaster Management Workshop
4. Hospital Disaster Preparedness & Response Module Workshop
(Resource: EHA & CMAI)
5. Continuous Quality Improvement
(Resource: Mr. Woon Bee Chai, Focus Search Services, Singapore)
Guest relations / Guest house
The hospital has a guest house facility within the hospital campus. It has six rooms. All these rooms are double bedded with essential amenities. We strive to provide a comfortable homely stay with all essential services to the occupants. We serve both veg and non veg food. The guest house is primarily meant for official guests of the CIHSR. The Staff of CIHSR can also avail the facility (only accommodation) for their families / relatives provided the rooms are available.
We have the following room tariff:
1. AC: Rs. 450/- per night.
2. Non AC: Rs. 250/- per night.
Services offered by the department
- Free Wi-Fi internet connection.
- Each Room has an attached bathroom.
- All rooms are air-conditioned.
- Hot and cold water for 24 hrs.
- T.V. Connection in all sitting room.
- Laundry & Ironing
The Chaplaincy Department is a recent addition to the family of CIHSR. The main objective of this department is to provide pastoral care and support to the patients and their family members, to the staff and their families, and also to the students. The Chaplaincy provides Biblical Counseling, thereby catering to the spiritual needs of the patients and contributing towards a holistic health care.
The Chaplaincy also works hand in hand with the Chapel Committee in enhancing the worship life of the CIHSR community, and further contributes towards the spiritual growth of the community as a whole.
Services offered by the department
- Ward visits – Meeting the patients and praying for them
- Palliative Home Visits – Every Tuesday
- Special Prayer for the patients – every Wednesday in the chapel @ 11:30 am
- Prayers and comfort to the bereaved
- Bedside counseling – Mostly in Onco and ICU wards
- End of life counseling
- Individual counseling – patients (in Wards)
- Individual counseling – staff and students (@chaplain’s chamber)
- Bible Classes – for students
- Spiritual Activities along with Chapel Committee – Chapel Worship/prayer meetings/Retreats for staff, hospital assistants, outsource and students/Bible studies/ other special programs etc.
Special Prayer for the Patients every Wednesday at 11:30 am in the Chapel – This has been an initiative of the Chaplaincy Department which was started last year and it has been a blessed experience coming together with the family members of the patients and praying together. The family members come to the chapel and pour out their hearts and share their concerns for prayers
Timings (days of the week) of special clinics/services that are conducted by the department.
- ★ Special prayer for the patients – Every Wednesday at 11:30 am in the chapel
- ★ Palliative Home Visits – Every Tuesdays
- ★ Spiritual activities: Morning chapel worship – everyday from Monday to Saturday at 7:45 am
- ★ Bible studies – Wednesdays inside the campus at 6:30 pm and Thursdays outside the campus at 6:00 pm
- ★ Sunday evening Community worship at 5:00 pm in Chapel
- ★ Prayer meeting – Every Thursdays at 6:00 pm in the chapel
- ★ Prayer and fasting – Every first Sunday of the month from 6:00 am in Chapel
- ★ Student’s EU Fellowship – Every Fridays at 5:00 pm
Every health care institution needs to have a front desk or reception to receive the patients and visitors. Front desk is the face as well as the voice of the hospital. They can make patients develop and impression about the level of service, standard, facilities and care provided by the hospital. The front desk response to queries and thus act as an interface between the patient and the hospital.
Services offered by the department
- • Registration
- • Admission
- • Appointment
- • Priority counter – priority counter provides fast track facilities to patients for billing, doctors consultation, sample collection and diagnostic procedures with an additional charge of Rs. 250 for a day. priority counter was opened with an aim to satisfy the needs of patients specially for patients wanting fast treatment and also for those who are too weak to wait in queue for treatment
- • Master health checkup – One stop health checkup program involving investigations and consultation by health professional and specialist in various fields of Medicine which provide to diagnose diseases at an early sage so that necessary life style measure can be advised without having to resort to use of medication. This checkup provide necessary information about your health.
Billing comes under the Accounts & Finance department of CIHSR providing services for out- patients, Emergencies and in-patients which is manned for 24x7 for patients to avail easy access to health care service.
All financial transaction related to out-patients and In-patient bills are done at the billing counters. The patients go through them only to avail the different health services by paying through by cash or card. Every registration, medicine bills, laboratory tests and other health packages are filtered through these counters.
Also, there is a special counter for patients who wants to avail speedy services like consultations and laboratory services called a “Priority Counter”. This counter also gives services to other health schemes. This counter is totally different from the general counters and hence can save a lot of time for patients.
Billing clerks are also posted at different wards in order to cater to those patients who are admitted related to their billing in order to give them prompt service.
- OPD Billing
- IPD Billing
- Health Schemes
- Priority Billing
Pharmacy Services at the CIHSR, Hospital provides 24-hour service and utilizes the guidance and direction described in the hospital’s Mission, Vision and Core Values. Its purpose is to provide the highest quality of pharmaceutical care available through a philosophy of “Best Practice” to our patients through innovative pharmacy education, shared respect and communication.
• CIHSR Pharmacy is a 24 hours service pharmacy catering to the needs of both the In Patient (IP) and Out Patient (OP) department
• OP pharmacy starts their duty schedule from 8 AM to 6PM
• IP pharmacy starts their duty schedule from 6PM to 8:10 AM
The Material Management Department of CIHSR supports the procurement and inventory functions of CIHSR. The department is responsible for purchasing all hospital supplies and equipment and for controlling hospital inventory. The department interfaces with every hospital department assuring supplies are kept in stock and equipment is purchased in a timely manner.
The Material Management Department consists of the Purchase and Store team.
The Purchase Department looks after procurement of goods and services and obtaining maximum value for every expenditure. This involves promoting, understanding and compliance with purchasing regulations throughout the organization. The department is responsible for purchasing all hospital supplies and equipment.
The main role of the Stores is for controlling hospital inventory and to ensure an uninterrupted supply of materials to the various departments, so that smooth and efficient functioning of the hospital is not affected. A systematic procedure is followed for receiving, storing, smooth issue, accurate stock status reports, timely detection of discrepancies, prompt clearance of goods inward notes to expedite bill payment etc.
Name of the department: Bio-Medical Engineering
Biomedical engineering is the application of engineering principles to the fields of biology and health care. Bio-medical engineers work with doctors, therapists and researchers to develop systems, maintain equipments and devices in order to solve clinical-related problems.
In CIHSR, the bio-medical engineering department does the following:
a) Install, adjust, maintain, repair, or provide technical support for biomedical equipments with suitable periodic preventive maintenance and calibration with national/international traceability either in-house or externally.
b) Evaluate the safety, efficiency, and effectiveness of biomedical equipments.
The department always tries to achieve a target of 99.9% equipment availability and goal for uninterrupted services to patient care at all times.
1. Preventive maintenance for medical equipment,
2. Breakdown Maintenance,
3. Calibration with national or international traceability,
4. Medical Gas Supply viz. Oxygen, Nitrous Oxide, Air, Carbon Di Oxide, Nitrogen & Vacuum,
5. Update management with advanced technology and assist in new projects,
6. Contribute to the Academic activity of College of Nursing.
Besides maintaining medical equipment and devices, the department has acquired a few advanced calibrating tools used to check proper functioning of equipments.
Official timing: 8 AM to 4:30 PM
The department service is also available 24 hours a day and 7 days a week as per the need and requirement.
Over view: The Electrical wing of Engineering & Maintenance department provides round the clock service of uninterrupted power supply to the hospital at all times. Three Diesel Generators (400KVA+250KVA+125KVA) are installed as power back-up. 2x100KWp Off-grid Solar Power is being installed by NRE as an alternate source of power to the hospital.
The electrical department is managed by a qualified Electrical Engineer who is assisted by four hardworking electricians. The team plans and execute better power supply to various hospital blocks employing cost effective methods.
- Maintenance of transformers & HT switchyard.
- Diesel Generators
- LT distribution panels
- Underground cablings
- Extension & repair of internal wirings
- Repair & replacement of electrical fixtures
- Street lightings
- Electrical motors
- Repair of electrical appliances
- The upkeep of UPS/Inverters & its batteries
- 24x7 Round the clock availability of service electricians
- 200KW Solar power source
- Monday to Friday : 8:00AM to 4:30PM
- Night shift : 4:30PM to 8:00AM
- Saturday : 8:00AM to 1:00PM
- Night shift : 1:00PM to 8:00AM
- Sunday & night shift duty : One electrician available on roster
Finance and Accounts
The Finance and Accounts Department has been an integral part of Christian Institute of Health Sciences & Research since this society was founded. It was part of the founding of the hospital, and later, in the establishment of the College of Nursing, and also, the beginning of the Allied Health Sciences. It lends its support to all constructions and expansion of infrastructural facilities for enhancing CIHSR services: the buildings, wards, College of Nursing, the Staff Hostel, the Students’ Hostel and the Staff Quarters.
The billing staffs are the ones who are the first contact persons for the patients who come for medical services. The less visible accounts team supports the billing team.
The accounts department occupies an inconspicuous corner at the Administrative Block.
Finance and accounts are the stewards of the financial resources of CIHSR. At present, 14 billing staff and 5 staff in accounts make up the Finance and Accounts department.
As one among the first contacts for patients, billing staff are responsible for the most important task of collecting the patients’ data. They also collect the fees and other charges. Having done this, they direct the patients to the doctors/consultants or other diagnostic areas. They also prepare the bills for consumables, collect the money, and facilitate the flow of treatment process.
The accounts and finance staff receive the collections from the billing staff, receive proceeds of other charges/fees, including fees of institutions like the College of Nursing. They maintain the accounts, do banking work, make payments, compile and submit finance-related statements to stakeholders and statutory authorities. Budget making, audit management, tax and statutory compliances are some of the crucial functions of the accounts and finance.
The institution uses a payroll developed in-house by one of the staff, greatly facilitating smooth processes in salary disbursements to about 400 staff. Introduction of Finance Manual in February 2017 is expected to strengthen protocols and enhance objective finance management.
Civil Engineering and Maintenance Department.
Civil Engineering and Maintenance Department has the following two components -
- Civil Engineering: While major civil works are taken up under Projects, other constructions major or minor done by the Institute are managed by this department along with all the repair and renovations.
- Maintenance: The department see to it that the Water Treatment Plant (WTP) and the Sewage Treatment Plants (STP) are kept in good functioning condition round the clock.
- • WTP- This consist of pumping water from the 3 deep tube wells currently in use, subjecting the water to both physical and chemical treatment. Water is then stored in the 2.5 lakh litters overhead tank by pumping it up for distributing to the nuke and corners of the Campus. Pumping goes on from morning till noon every day as the Institute’s daily requirement of water is 3 lakh litters. Maintenance is required from the underground wells, the Sedimentation tanks, the pumping stations and the myriads of plumbing fixtures.
- • STP: This consist of the whole Sewage system from every toilet and bathrooms in the Campus, the sewage drains, the pump tank, the aeriation and sedimentation tanks etc. The whole treatment ensures compliance to the standard of the Nagaland Pollution Board that the affluent is fit to be discharged into the environment.
Highly experienced Mr. Nishi Roy leads a team 4 to 5 very reliable artisans in the Department.
The Human Resource Department (HRD) deals with all aspects of employer-employee relationship, and is about supporting and managing the organization’s people and associated processes. It is seen as a core business function essential to the organization’s effective operation. CIHSR endeavors to create a rewarding and a friendly work atmosphere that supports the efforts of a diverse range of employees.
CIHSR places utmost importance on the quality of service provided to patient and consequently expects all employees whether regular or term to meet up to the set standards of performance for different jobs. To this end the 360-degree Performance Appraisal (software enabled), Goal Setting, Performance Appraisal & Planning has been introduced. CIHSR acknowledges that its ongoing ability to offer quality healthcare and develop health professionals who can compassionately deliver quality health care depends on its ability to secure and foster talented staff with a wide range of values and personalities, irrespective of culture, class, religion, gender, age. Guided by our Institutional values which says” Committed to have an inter-denominational character” CIHSR, recruits individuals from various backgrounds.
The Recruitment process is purely based on performance & total transparency maintained. The recruitment process normally starts when applicants apply for a specific job either through the Vacancy section at www.cihsr.in/post their application/meet in person. Before an application is made for the job, one should have a look around our website/check in the newspaper advertisements. This will enable them to learn about who we are, services we provide, our motto, & our vision, and Institutional values, our people, and who we want to join us.
What next? When candidates have sent in their applications, the selection panel will make their initial screening. The candidates who best match the criteria for the position will move on to the next step in the process – the interview. This in turn has various levels-Written test followed by Practical test, Viva/Personal Interview & finally the Medical Fitness test. You will be contacted in person only if you are being considered for a position.
The HR representative will contact the selected candidates for an interview over the phone or in person to decide if they match our requirements. The large number of applications we receive means not all candidates will be called for the Interview.
Additionally, with the aim of securing talented human resources crucial to growing its Hospital business, the Human Resource Department has ventured out in campus recruitment from Manipur & contacts made in Mizoram & Assam for qualified Nurses & Medical officers.
In our effort to help young school drop outs find jobs & equip them, several of these students are being selected & trained as Hospital Assistants in different departments within the Hospital. However, the selection & training process is very stringent & strictly regulated. This initiative has given interns the chance to see CIHSR's commitment to social contribution in action, employment & new skill.
Induction & Orientation process -
You are joining a very skilled and dedicated workforce who works in a range of different settings and with different groups of people across the Institute. This is important to ensure all new staff imbibe the ethos and values of CIHSR and are also made aware of the general policies of the institute.
Before setting for work every new staff are given an intense 2 day induction training (including facility tour of the hospital) by the HRD staff. The HRD will also ensure meeting with the management for new staff. You will find details of an induction process that will be supplemented by your manager / supervisor.
After completion of the joining formalities the staff will be escorted to the respective department and introduced to the Supervisor, who in turn will introduce the staff to all the members of the department. Where the staff is required to interact with other departments, the supervisor will do the necessary introductions before the staff starts working in the department.
CIHSR also strives to earmark some budget amount towards employee training & development. This would include
-In-house trainings/ external trainings
-Sponsored Higher Education. CIHSR has been periodically sponsoring select staff for higher education through the Emmanuel Hospital association (EHA)for the purpose of adding specific skill competencies to the institute.
1. Employee Recruitment
2. Employee Benefit
3. Policies and organization System
4. Training and Development
5. Employee Grievance Redressal Mechanism
5. Performance Appraisal
6. Employee Exit
The Transport Department of CIHSR is a department of service responsible for transportation-related matters in the Institute. The department is one of the vital administrative departments which cater to transport requirements for all the other departments, both clinical and non clinical. The department is headed by the administrative officer and reports to the Deputy Director – Administration.
The Institute’s drivers are also provided a set of guidelines and maintenance activities to be carried out on a daily basis. Prioritizing on safety, one of the basic rules of safe vehicle operation is that the driver is familiar with both the vehicle and its capabilities. The day to day condition of the vehicle is of paramount importance for safe operation, with the final responsibility for care resting on the driver who operates the vehicle. Thus, the recruitment of drivers are carefully scrutinized and planned.
The department offers transportation service to all the other departments as well as individual requirements as and when it is feasible.
Some of the common activities of the department are;
- Staff drop and pick up,
- Staff marketing and Sunday church,
- Transportation for College of Nursing,
- Community Health,
- Palliative care,
- Guest related activities,
- Staff personal requests, and
- Transport for administrative office activities.
The department operates and caters transport requirements 24/7.
- Good Housekeeping is the Foundation for a Safer Workplace.
- Housekeeping in any organization is the cornerstone of efficiency and the maintenance of operating standards.
- The Housekeeping Department of CIHSR provides a sense of well being to the patients coming to our hospital by maintaining cleanliness.
- The housekeeping department aids in reducing the risk of accidents within the hospital buildings.
Effects of good Housekeeping:
- Eliminates accident and fire causes.
- Provides the best use of space.
- Keeps inventory of materials to a minimum.
- Helps control property damage.
- Guarantees a good workplace appearance.
- Reduces the amount of cleanup.
- Biomedical waste is managed very meticulously by the housekeeper in every area, with each of them being thorough about biomedical waste management.
- For the new staff, proper orientation & training is given regarding the work
- Cleaning of each department in the hospital.
- Cleaning toilets, wash basins, walls, fans, watering flowers, cob web removal, window glass & doors, etc
- Changing dustbin poly bags
Biomedical Waste Management
Waste segregation at source:
- • Waste and especially biohazardous waste and sharps are segregated at source in color coded containers and bags / bins.
- • Regular daily audits of segregation compliance by the HICC ( Hospital infection control nurse)
- • Frequent orientation and reports are presented on compliance as part of the KPIs of the department.
Disposal of waste:
- • General waste is collected into closed bags and sent to the municipal waste dump every day.
- • Biohazardous waste is deep buried after disinfection with Sodium Hypochlorite
- • Infected plastic is disinfected by Hypochlorite and then sent for recycling.
- • Sharps are crushed and then buried in concrete sharps pits.
- • Organic waste is composted using vermi compost.
- • Hazardous plastic is also autoclaved and then disposed.
- • Clean plastic is crushed and then disposed for recycling after ensuring that it is no hazardous.
- • Sewage water goes through the process of aeration and oxidizing, treatment with urea and Gobar, sedimentation again, filtration and final discharge into a pool which can then reuse the water.
- • The effluent water is tested for chemicals in the state laboratory and toxicity using fingerlings.
It is vital that Biomedical Waste is segregated at the source of its generation.
The following color code is used to segregate biomedical waste
Color coded bin
Chemical treatment & Autoclaving
Human Anatomical Waste, Animal Anatomical Waste , soiled Waste ,Expired Medicines, Cytotoxic waste
Waste sharps including Metals
Treatment and Cemented Tank
Glassware, Metallic Body Implants
Vermi Compost Pit & Municipality dumping area
Collection of biomedical waste
The biomedical waste from various areas is collected by the housekeeping staff and stored aside near the respective areas then waste collectors collects the waste using designated trolleys. Then the wastes are treated according to recommendation given by the Biomedical Waste Management Rule 2016. The color coding system is maintained throughout the collection process. Appropriate personal protective equipment including gloves, aprons, masks, and caps are provided to these housekeeping staff and waste collectors.
INFORMATION TECHNOLOGY DEPARTMENT
THE INFORMATION TECHNOLOGY (IT) department started at the inception of the hospital when the planning for all the equipment and technology started in 2006.The design and the technology used during the time was quite advanced to meet up with the vast diverse location of buildings which had to be interconnected within a single server. This was achieved via OFC cabling which extends till the residential area with redundancy. The design and the technology is credited to a team of smart mind- set people: Mr Varadharajan, Mr David Aiken from TEAR Hospital Australia & Mr Westley from Canada who volunteered to help build the IT infrastructure.
Mr. Rabenthung took over IT from 2010 and has been involved in upgrading the technology to keep up with the changing times, maintaining the central database to capture all the images and record of patients. The department focuses to archive, maintain and transform the present traditional manual system to automated and paperless system where at any instance patient record can be transmitted within a second to any referral locations. The hospital is a connected member of pan India state of Art Network which connects all the top institution and research centre across India with 1 GBPS Optic connectivity under National Knowledge Network (NKN) since 2011.
The department takes care of the whole IT related issue within the institution which includes repair & maintenance, server, IP PBX System, CCTV. It provides connectivity to about 1000 users and 1500 nodes. It also maintains legit software and is a Microsoft compliance client.
Team members are:-
“The way we communicate with others and with ourselves ultimately determines the quality of our lives” ~ Anthony Robbins
Being able to communicate well is not an innate characteristic but something that can be developed, learned, relearned and enhanced over time. The element of being a good communicator cannot be overlooked by a health care provider especially in maintaining interpersonal relationships with our patients and fellow colleagues.
A communication trainer for the staff has been recently introduced to the Institution’s support service in order to deliver the best and most efficient service catering to that need.